TERMS & CONDITIONS

T's & C's: FAQ

TERMS & CONDITIONS

WEDDING & EVENT TERMS AND CONDITIONS:

OUR ROLE
We are here to help make planning your wedding or event as stress free as possible and as such we offer floral and cake designing services. We are happy to lend our years of experience in these areas to assist with making your day a day to remember!

Feel free to contact us via email at any time. While we always endeavour to respond in a timely fashion, especially at busy times we may not respond straight away, please allow 48 hours for any matters that are not time sensitive.

DISPLAY RIGHTS
A Natural Bunch & Cakes & Vases reserves the right to use images from your event for promotion, display, advertising, internet and publication.

We respect your privacy and will only use images with your faces or names of you and your guests if you are happy for us to do so.

Otherwise photos provided to Cakes and Vases or A Natural Bunch would be of just our floral and cake designs.

PROFESSIONAL IMAGES
Client is required to provide us access to professional photos from the event. Client will ask photographer to send Cakes and Vases or A Natural Bunch a link to download professional images OR client will send link directly to Cakes and Vases or A Natural Bunch. We will tag Photographer in any social media posts and request the same from the photographer. Please provide name and contact details of the Photographer on your last consultation.

CREDIT & SOCIAL MEDIA POSTS
When posting an image from your event, please credit us for Floral & Event Design.
Here are our credits:
Instagram: @cakesandvases, @anaturalbunch
Facebook: facebook.com/cakesandvases, facebook.com/anaturalbunch
Pinterest: pinterest.com/cakesandvases, pinterest.com/anaturalbunch
All designs are property of Cakes and Vases & A Natural Bunch

PAYMENT
All quotes produced by Cakes and Vases or A Natural Bunch are only valid for seven (7) days. All weddings require a 50% non-refundable booking fee upon confirmation, unless specified by Cakes and Vases or A Natural Bunch
Full payment is required two (2) weeks prior to event date.

EVENT SETUP
Set up and delivery fee will be quoted at the initial consultation based on location and staff required to complete delivery and set up. As we may utilise outside contractors for events we require client to contact venue and disclose any relevant time restriction to Cakes and Vases or A Natural Bunch. If restrictions are imposed and weren’t disclosed at time of initial quote Cakes and Vases or A Natural Bunch reserves the right to adjust this price accordingly.

HIRE ITEMS
All hire items provided by Cakes and Vases or A Natural Bunch are the property of Cakes and Vases & A Natural Bunch and provided on a hire only basis unless purchased by the customer or client. A $100 bond or credit card details will be required for all hire items which will be refunded once items are returned in original condition.
If hire items are to be returned by client, this must occur within forty eight (48) hours of event date. If hired items are damaged once it has left Cakes and Vases or A Natural Bunch possession, this will incur additional fees to the replacement value of hired item.
Four (4) weeks prior to your wedding or event date you will be contacted by Cakes and Vases or A Natural Bunch to arrange a final appointment to go through all your floral and cake requirements. On completion of this appointment all decisions will be final and final payment is due.

AMENDMENTS TO QUOTE

Once invoice has been generated signed and booking fee paid, small amendments up to a 5% reduction in quote total will be allowed but no more than this. If there are additional items required there will be an assessment of any additional time required which may change the time and cost of setup and deliveries. A minimum of 50% of additional amount will be required at this point unless it is at final consultation which final payment will be due.

CANCELLATIONS
Cancellations made once contract has been signed OR booking fee paid will result in loss of any amount paid.
By making payment of non-refundable booking fee you are confirming you agree to all terms and conditions.

DATE CHANGES
In the event of a date change, a new proposal and contract will be drafted by Cakes and Vases or A Natural Bunch dependent upon date availability. Previous deposits may be transferred if agreed upon by Cakes and Vases or A Natural Bunch. This is solely at Cakes and Vases or A Natural Bunch's discretion and availability of new date.

UNFORESEEN CIRCUMSTANCES

In the unfortunate event that the event is cancelled due to ANY circumstances including but not limited to: event called off, date change, Act of God (car accident, severe weather, death in family, pandemic), the client agrees to that any amount already paid is non-refundable.

BULLYING POLICY

Cakes and Vases & A Natural Bunch have a no-tolerance bullying policy. Everyone on the Cakes and Vases & A Natural Bunch team will be treated with respect by our clients at all times, before, during, and after your event.

CONTRACTUAL RESPONSIBILITY
By signing this agreement, the client agrees to all information stated above and to full responsibility for agreed upon service fees.

Payments will be made on time and any changes will be mutually agreed upon within 21 days of event.

Client also agrees that Cakes and Vases or A Natural Bunch is to have direct contact with client at any time necessary.

Maintaining communication between both parties must be available at all times during the planning process.
A Natural Bunch has the right to cancel this contract at any time if we feel the contractual obligations are not being met.

Our priority is to make this planning process as enjoyable for you as possible.
We are beyond thrilled to work with you and get you down the aisle!

EVENT AND WEDDING PAYMENT TERMS:
All payments made by Visa, MasterCard or American Express will incur a 2.2% fee.

WEBSITE TERMS & CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern www.cakesandvases.com.au's relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to www.cakesandvases.com.au's and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

AMENDMENT OF TERMS
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavor to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and Cakes and Vases rights and obligations to each other.

LIMITATION OF LIABILITY
It is an essential pre-condition to you using our website that you agree and accept that Cakes and Vases is not legally responsible for any loss or damage you might suffer related to your use of the website, www.cakesandvases.com.au, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

COMPETITION AND CONSUMER ACT
For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Cakes and Vases liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website to purchase any alcohol products.

DELIVERY OF PHYSICAL GOODS
It is the purchasers responsibility to ensure all goods delivered to secure addresses (eg - apartments and units) will be received by the recipient. Alternatively, We will contact the recipient to arrange appropriate delivery time. All unsuccessful deliveries will result in the goods returned to Cakes and Vases incurring additional fees to the purchaser. Collection of goods from Cakes and Vases is available or the re delivery of goods. The re delivery of goods will incur an additional delivery fee to the purchaser.

Cakes and Vases uses multiple reputable courier companies to deliver physical goods. Deliveries are processed promptly upon receipt of full payment. Delivery times may vary depending on the delivery company chosen. Cakes and Vases is not responsible for goods that are either damaged in transit or not received. Cakes and Vases should be notified immediately of damaged or lost goods. Replacement of damaged or lost items is made at the discretion of Cakes and Vases.

COMPETITION TERMS & CONDITIONS

Any wedding competitions winners must claim prize within 7 days of being notified and are non-transferable. They will be subject to a minimum spend of $1200 for wedding flowers. Not valid with any other offer or discounts.

RETURNS AND REFUNDS
Cakes and Vases handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Products sold on this website are a perishable, natural item and flowers life span is dependent on species, resulting in some flower varieties living longer than others. Flowers are a product of nature; availability is dependent on season and markets. As a result, not all goods produced are as pictured on www.cakesandvases.com.au by accepting these terms and conditions you are acknowledging there may be discrepancies between images and produced goods.

Cakes and Vases must be notified within three (3) days of purchase of all refunds or returns. Cakes and Vases will not accept returns based on change of mind or design. In cases of flowers perishing within three (3) days of purchase and all care instructions have been followed or if Cakes and Vases produced the incorrect goods, Cakes and Vases will provide a replacement or gift certificate. The value of the gift certificate or replacement is at the discretion of Cakes and Vases. Cakes and Vases reserves the right to request images of original goods for our records. Replacement flowers will not be sent if the original goods have been disposed of or images have not been produced.

LINKS TO OTHER WEBSITES
Cakes and Vases may from time to time provide on its website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between Cakes and Vases and the owners of those websites. Cakes and Vases takes no responsibility for any of the content found on the linked websites.

Cakes and Vases's website may contain information provided by third parties for which Cakes and Vases accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

DISCLAIMER
To the fullest extent permitted by law, Cakes and Vases absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Cakes and Vases gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of Cakes and Vases to bear any entire costs of servicing, repairs, or correction. The applicable law in your state of territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

YOUR PRIVACY
At Cakes and Vases we are committed to protecting your privacy. Our secure servers protect all information we receive from our customers. Cakes and Vases respects the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established pursuant to the Privacy Act 1988 (Commonwealth). Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. www.cakesandvases.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data www.cakesandvases.com.au collects is secured against unauthorised use or access. We do not store credit card information on our servers.

THIRD PARTIES
www.cakesandvases.com.au does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.

DISCLOSE YOUR INFORMATION
Cakes and Vases may be required, in certain circumstances, to disclose information in good faith and where Cakes and Vases is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of Cakes and Vases, our customers or third parties.

EXCLUSION OF COMPETITORS
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of Cakes and Vases. Cakes and Vases expressly excludes and does not permit you to use or access its website, www.cakesandvases.com.au, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then Cakes and Vases will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from improper use. Cakes and Vases reserves the right to exclude and not permit any person from using its website or any of the documents and information contained on it.

COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

Cakes and Vases expressly reserves all copyright and trademark in its website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

WHOLE AGREEMENT
These terms and conditions represent the whole agreement between you and Cakes and Vases concerning your use and access to Cakes and Vases’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

EXCLUSION OF UNENFORCEABLE TERMS
Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

JURISDICTION
This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and Cakes and Vases that results in litigation then you must submit to the jurisdiction of the courts of Victoria.